How does 3G work?
Every 6th room within the group will be complimentary with a maximum of three complimentary rooms per group booking. This means that there is 1 additional free room given for every block of 5 rooms paid. The complimentary room will be given for each night that the number of rooms booked meets the requirement of the promotion.
For example, if 5 rooms are booked at 3 nights, and 1 room is booked at 5 nights, the complimentary room will be awarded for 3 nights.
How do I know which room will be complimentary?
The free room applies to the least expensive room booked for each night that there are enough rooms to qualify.
Do all of the rooms need to be booked in the same category in order to receive the free room?
No, they do not. The complimentary room will be given to the lowest room category with the lowest rate.
We have 6 rooms booked, but one is a single; does that count towards satisfying 3G requirements?
Yes, 3G applies to all occupancies: single, double, or triple, it is just important to remember the least expensive room is the room to which the complimentary room will be applied.
What are the conditions for the private check-in?
Private check-in is only applicable when the group arrives at the hotel at the same time, and when the hotel has been notified at least 7 days prior to arrival.
What about the complimentary upgrade for every 10 rooms booked?
Guests will receive 1 complimentary upgrade for every 10 concurrent rooms per night paid. The upgrade will be given to the 10th room booked in a block of 10.
How are resort coupons issued and applied?
Resort coupons are applicable at the Spa (up to $40 USD per every 50-minute treatment), romantic dinners (up to $60 USD per every romantic dinner scheduled with the concierge) and up to $10 USD for every bottle of wine purchased.
Resort coupons cannot be applied toward the following items: beauty salon services, spa product purchases, telephone charges, dolphin experiences, gift shop purchases, boutique purchases, internet service, marina services, dive shop, medical services, car rentals and travel agency services. Resort coupons must be redeemed at the time of reservation or service. Resort coupons do not hold any cash or commercial value, and are not refundable and are non-transferable.
Resort coupons are not applicable for tips, taxes, private functions and/or special events such as Christmas and New Year’s gala dinners. Resort coupons are not accumulative and cannot be combined with any other promotion or special offer including, but not limited to spa treatment discounts. They are only valid during the original stay and cannot be deducted upon check out.